FAQ
Frequently Asked Questions
Honest answers about our cleaning services, compliance and scheduling — no guesswork.
Everything You Need to Know
Are your cleaners background checked?
Yes. All cleaning staff undergo Police Checks and VEVO work-rights verification, and are covered by our insurance for your peace of mind.
Can cleaning be performed outside of standard business hours?
Yes. Most commercial cleaning is scheduled before or after business hours, or overnight, so it doesn't disrupt your operations.
Do you supply all commercial equipment and eco-friendly chemicals?
Yes. We supply professional-grade equipment and eco-friendly cleaning chemicals as part of every service.
Will our facility have a dedicated cleaning crew and account manager?
Yes. We assign a consistent crew to your site and a single point of contact for scheduling and any service requests.
What commercial contract terms and options do you provide?
We tailor contract terms — frequency, scope and length — to your facility's operational requirements. Get in touch for a quote based on your needs.
Are your cleaning staff background-checked and fully compliant?
Yes. Every team member undergoes thorough Police Checks, Working with Children Checks (WWCC), and VEVO work rights verification. Primeway Property Services holds a Victorian Labour Hire Licence, $20 million Public Liability insurance, and full WorkCover coverage.
Which commercial sectors and facility types do you service?
We service offices, education, healthcare, retail, logistics, manufacturing, hospitality and aged care facilities across Australia — see Industries We Serve for the full list.
Do you supply your own cleaning products and commercial equipment?
Yes. We supply professional-grade equipment and eco-friendly cleaning chemicals as part of every service.
How do you ensure service consistency and quality control?
A consistent crew is assigned to your site, backed by regular supervisor audits, digital inspections, and a fast response to any client feedback.
Can cleaning schedules be tailored to our operational requirements?
Yes. We design cleaning schedules around your operating hours — including before/after hours and overnight servicing — to minimise disruption.